The International Organization for Standardization (ISO) recently awarded the Navotas Fish Port Complex (NFPC), managed by the Philippine Fisheries Development Authority (PFDA), with a certification of compliance with ISO-Quality Management System (ISO 9001:2008).

This certification was pursued by the NFPC in observance of the Philippine Executive Order 605, directing all departments of the Executive Branch, including all government-owned and controlled corporations (GOCCs), to adhere to the ISO Standards on Quality Management System.

The ISO-certified management system of NFPC reinforced its policy which is to provide quality harbor and market operation services in order to deliver the highest customer satisfaction. The improvements done were focused on the harbor and market management system, but the entire administration and employees of the NFPC also adopted the new standards in order to ensure the project’s success.

NFPC’s Port Manager, ­­­Miguel Lamberte Jr., noted that these efforts are done to accomplish the Port’s objective in creating a positive and good working relationship with the customers through the satisfactory delivery of services in the harbor and market operations, and continually improve the quality management system based on their feedbacks.

The quality management system benefits not only the clients of the NFPC but also all of its employees as they are expected to gain from overall reliability and dependability of service delivery, better working systems and workplaces, better team work and communications amongst staff members, and positive changes in the attitude of employees. (Luz Ortiz, Betty Uy, and Thea Lacson) feed

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